Which of the Determinants of Service Quality Involves Having the Customer's

question 39

Multiple Choice

Which of the determinants of service quality involves having the customer's best interests at heart?

• A) access
• B) courtesy
• C) credibility
• D) responsiveness
• E) tangibles

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Definitions:

Neurons

The basic working units of the brain, a nerve cell that transmits electrical and chemical signals throughout the nervous system.

Final Trimester

The last of the three periods into which a human pregnancy is divided, spanning from the beginning of the seventh month to childbirth.

Conception

The process of becoming pregnant involving the fertilization of an egg by a sperm.

Dependent Variable

The variable that is measured or recorded in an experiment.