Which of the Determinants of Service Quality Involves Performing the Service

question 126

Multiple Choice

Which of the determinants of service quality involves performing the service right the first time?

• A) access
• B) courtesy
• C) credibility
• D) reliability
• E) responsiveness

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Definitions:

Allowance Method

The allowance method is an accounting technique that enables companies to anticipate and adjust for expected bad debts or credit losses in their financial statements.

Direct Write-off Method

Accounting practice where uncollected receivables are directly written off against income when deemed uncollectible, without using an allowance account.

Bad Debt Expense

A financial accounting concept representing the amount of uncollectible accounts receivable that a company expects to write off as a loss.

Allowance for Doubtful Accounts

A contra-asset account used to estimate the portion of accounts receivable that may not be collectible, reflecting potential losses.