Identify the Methods of Service Design That Can Increase Service

question 85

Essay

Identify the methods of service design that can increase service efficiency and limit customer interaction.

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Definitions:

Clusters

Groups of objects or data points that are similar to each other within the same group but dissimilar to objects in other groups.

Scatterplot

A type of graphical representation that displays values for typically two variables for a set of data, using Cartesian coordinates to display the values.

Outlier

An outlier is an observation in a data set that is distant from other observations, often indicating variability in measurement or a potential error.

Categorical Variable

A type of variable that can take on one of a limited, and usually fixed, number of possible values, assigning each individual or other unit of analysis to a particular group or nominal category.