Quality Function Deployment Is Used Mainly in the After-Sales Stage

question 73

True/False

Quality function deployment is used mainly in the after-sales stage to build customer loyalty.

---

Definitions:

Stranger

A person whom one does not know or with whom one is not familiar, often invoking a sense of unfamiliarity or caution.

Vary

To exhibit differences or changes in characteristics, amount, or other measurable attributes under different conditions or over time.

Chronological Age

The amount of time that has passed since an individual's birth, measured in years.

Mental Age

Mental Age is a concept used to describe an individual's cognitive ability level, expressed in terms of the average age at which normal individuals reach a particular level of mental performance.