The Ability of an Organization to Produce Services That, by Utilizing

question 37

Multiple Choice

The ability of an organization to produce services that, by utilizing the consumer's five senses, have some uniqueness in their characteristics is:

• A) sensory response.
• B) time-based competition.
• C) differentiation.
• D) flexible response.
• E) experience differentiation.

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Definitions:

Entitlement/Exploitativeness

A cognitive belief that one deserves more than others, often associated with manipulative and self-centered behavior.

Leadership/Authority

The ability or power to guide or direct others, often associated with a position of control or governance within a group or organization.

Self-sufficiency

The ability to fulfill all of one’s needs without reliance on others.

Self-esteem

An individual's subjective evaluation of their own worth or abilities.