Experience Differentiation

question 56

Multiple Choice

Experience differentiation:

• A) isolates the consumer from the delivery of a service.
• B) is an extension of product differentiation in the service sector.
• C) uses only the consumer's senses of vision and sound.
• D) keeps consumers from becoming active participants in the service.
• E) attempts to make the service experience different for every single customer.

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Definitions:

Malware

Short for 'malicious software', refers to any program or code designed to harm or exploit any programmable device, service, or network.

Deliberately

In a careful and unhurried manner, often implying intentionality.

Operations

The activities or tasks performed by a company, system, or process to achieve its objectives.

Spyware

Malicious software designed to collect personal or sensitive information from a user's device without their knowledge.