At Hard Rock Café, Tasks That Reflect Operations or Operations

question 72

Multiple Choice

At Hard Rock Café, tasks that reflect operations or operations management include:

• A) designing efficient layouts.
• B) providing meals.
• C) receiving ingredients.
• D) preparing effective employee schedules.
• E) all of these.

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Definitions:

Vertical Loading

Increasing the scope of a job by adding responsibilities that are typically performed by higher-level personnel.

Horizontal Loading

The addition of new tasks at the same level of complexity and responsibility to an employee's job in order to increase job variety and interest.

Job Enrichment

Refining a job to give the employee more responsibilities, including planning and decision-making tasks, to enhance job satisfaction.

Job Design

Describes the process of assigning duties, responsibilities, and tasks to a job or position to optimize employee performance and satisfaction.