Which of the Following Is NOT True When Explaining Why

question 44

Multiple Choice

Which of the following is NOT true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?

• A) Services are typically labor-intensive.
• B) Services are often difficult to evaluate for quality.
• C) Services are often an intellectual task performed by professionals.
• D) Services are difficult to automate.
• E) Service operations are typically capital intensive.

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Definitions:

Social Desirability Bias

The tendency of respondents to answer questions in a manner that will be viewed favorably by others, often leading to overreporting of socially desirable behaviors and underreporting of undesirable behaviors in surveys and studies.

Psychological Test

An assessment tool used to measure and evaluate mental functions and behaviors.

Favourable Impression

The positive perception formed by others, often as a result of effective presentation or behavior.

Negative Response

A reaction that expresses disagreement, disapproval, or a generally unfavorable attitude towards something.