All of the Following Decisions Fall Within the Scope of Operations

question 6

Multiple Choice

All of the following decisions fall within the scope of operations management EXCEPT for:

• A) creating the company income statement.
• B) design of goods and services.
• C) location strategies.
• D) managing quality and statistical process control.
• E) human resources, job design and work measurement.

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Definitions:

Mere-Exposure Effect

The tendency to feel more positively toward a stimulus as a result of repeated exposure to it.

Repeated Exposure

involves the process by which repeated encounters with a stimulus lead to an increased liking for or familiarity with that stimulus.

Fundamental Attribution Errors

The tendency to overemphasize personality-based explanations for behaviors observed in others while underemphasizing the role and power of situational influences.

Social Facilitation

Any positive or negative effect on performance that can be attributed to the presence of others, either as an audience or as coactors.