The What Went Wrong Feature in Chapter 15 Focuses on Sbarro's

question 31

Multiple Choice

The What Went Wrong feature in Chapter 15 focuses on Sbarro's, the pizza chain. One of the main reasons for Sbarro's failure was the ________.

• A) decline in mall traffic
• B) high prices of products
• C) poor quality of products
• D) dispute with franchisees
• E) high number of franchises

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Definitions:

Local Norms

Social rules and guidelines that are understood and followed by members of a community or society, specifically within a certain locality.

Formal Control Agencies

Organizations or bodies established by a government or society to enforce laws, norms, and regulations, such as police or regulatory agencies.

Police

Law enforcement officers whose duty is to maintain public order, protect citizens, and enforce laws.

Criminal Record

A documented history of an individual's criminal convictions and offenses.