To Make Sure That Its Customers Are Satisfied and to Probe

question 18

Multiple Choice

To make sure that its customers are satisfied and to probe for new product ideas, Intuit routinely sends employees to the facilities of their customers. This technique for generating new business ideas is called ________.

• A) brainstorming
• B) day-in-the-life research
• C) focus group
• D) survey
• E) customer advisory board

Understand the structure of an atom, including protons, neutrons, and electrons.

Identify isotopes and their significance in terms of neutron numbers.

Calculate the number of protons, neutrons, and electrons in an atom or isotope.

Recognize the symbols and atomic numbers of common elements.

---

Definitions:

Contingencies

Events or conditions that might occur in the future and can affect the outcome of plans.

Collegiality

A cooperative relationship between colleagues, characterized by respect, empathy, and professionalism.

Critical Path

The sequence of stages or tasks that determines the minimum time needed to complete a project or operation.

PERT Chart

A project management tool used to schedule, organize, and coordinate tasks within a project.