Your Roommate Says to You,"I Really Need to Make Sure

question 166

Multiple Choice

Your roommate says to you,"I really need to make sure that I do not have any typos or misspelled words on my cover letter for my business communications class.Will you please read it for me?" This is an example of the

• A)exchange influence tactic.
• B)ingratiation influence tactic.
• C)personal appeal influence tactic.
• D)rational persuasion influence tactic.

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Definitions:

External Failure Costs

Expenses incurred when products or services fail to meet quality standards after being delivered to the customer, including warranties and returns.

Warranty Costs

Expenses incurred due to fulfilling warranty claims, including repairs, replacements, and service costs associated with guaranteeing the product's performance.

Managerial Time

The allotment and management of time by individuals in managerial positions to achieve organizational objectives effectively.

Assignable Causes

Factors or variables that can be identified and controlled, explaining variations in a process or system.