When Organizational Behavior Modification OB Mod Is Used to Examine

question 117

Multiple Choice

When organizational behavior modification OB Mod is used to examine employee absenteeism,which step looks at why employees are absent?

• A)Step 5: Evaluate and maintain.
• B)Step 1: Identify behavior to modify.
• C)Step 3: Analyze behavior antecedents and outcomes.
• D)Step 2: Measure the baseline level.

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Definitions:

High Effort

Pertains to tasks or activities that require a significant amount of work, time, or resources to complete.

Monetary Compensation

Payment received by an employee from an employer in the form of money for the services performed, which may include wages, salaries, and bonuses.

Service Failure

A situation where a service does not meet the customer's expectations, leading to dissatisfaction and potentially damage to the service provider's reputation.

Services Gap

The discrepancy between customers’ expectations of service quality and their actual experiences.