The Following Table Shows the Number of Customer Complaints Against

question 59

Multiple Choice

The following table shows the number of customer complaints against a U.S. car rental company during the given year: What is the percentage change from 2002 to 2004?

• A)12%
• B)14%
• C)16%
• D)18%

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Definitions:

Job Demands-Resources Model

A framework in organizational psychology that assesses how job demands and resources affect employee stress and motivation.

Work Engagement

The level of an employee's emotional and cognitive connection with their job, characterized by vigor, dedication, and absorption.

Burnout

A state of physical, emotional, and mental exhaustion caused by prolonged stress, leading to decreased effectiveness at work.

Job Resources

Various physical, psychological, social, or organizational aspects of a job that help in achieving work goals, reduce job demands, and stimulate personal growth, learning, and development.