The Staff of Mr

question 55

Multiple Choice

The staff of Mr.Wayne Wertz, VP of Operations at Portland Peoples Bank, prepared a cumulative frequency ogive of waiting time for walk-in customers. The percentage of walk-in customers waiting more than 6 minutes was ___.

• A)22%
• B)11%
• C)67%
• D)10%
• E)75%

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Definitions:

Actor-Observer Effect

A social psychology phenomenon where individuals attribute their own actions to situational factors but the actions of others to their personalities.

Situational Attributions

The process of attributing someone's behavior to external factors, such as situational influences or environmental conditions, as opposed to personal characteristics.

Causal Attributions

Explanations of an individual’s behavior.

Causal Schemas

Mental frameworks that help individuals infer and make sense of cause-and-effect relationships in various situations, guiding understanding and predictions about the world.