Initial Reactions of Product Users Are Important, Especially on Service

question 16

True/False

Initial reactions of product users are important, especially on service products.

---

Definitions:

Constructive Criticism

An approach to providing feedback that is intended to help someone improve, focusing on positive ways to make changes.

I-statements

A communication technique used to express one's feelings and needs assertively and non-defensively by focusing on the speaker's experiences rather than accusing or blaming others.

Johari Window

A tool for understanding and improving self-awareness, interpersonal relationships, and group dynamics, involving both known and unknown aspects of oneself.

Unknown Area

A topic, field, or subject matter that is not known or familiar to an individual or group.