A ________ Is a Repository of Customer Information That Records

question 75

Multiple Choice

A ________ is a repository of customer information that records all contacts that a customer has with a firm and generates a customer profile available to everyone in the firm with a need to know the customer.

• A) customer service chat system
• B) CRM system
• C) data warehouse
• D) transactive content system

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Definitions:

Fidelity Prescription

A guideline or expectation for loyalty and faithfulness within interpersonal relationships, especially in romantic contexts.

Independent Variable

In an experiment, a condition or event that an experimenter varies in order to see its impact on another variable.

Contraceptive Methods

Various techniques or devices used to prevent pregnancy as a result of sexual intercourse.

Failure Rate

The frequency at which a system, component, or process fails to perform its intended function.