A ________ Is a Repository of Customer Information That Records

question 75

Multiple Choice

A ________ is a repository of customer information that records all contacts that a customer has with a firm and generates a customer profile available to everyone in the firm with a need to know the customer.

• A) customer service chat system
• B) CRM system
• C) data warehouse
• D) transactive content system

Discuss the core values of total quality management and its relevance to human resource management.

Understand the strategic role of human resources in gaining a competitive advantage.

Identify and explain various human resource management functions and responsibilities.

Recognize the importance of job design and how it influences organizational effectiveness.

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Definitions:

Symbolic Interactionism

A sociological perspective that focuses on how individuals interpret and give meaning to social interactions and symbols.

Social Situations

Circumstances that involve interactions between individuals in a societal setting.

Behaviors

Actions or reactions of an individual or group in response to external or internal stimuli, which can be observed and measured objectively.

Praxis

The process by which theory, lesson, or skill is enacted, embodied, or realized.