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Emotional Dissonance
A condition of having to express emotions that are not genuinely felt, often experienced by individuals in customer service or client-facing roles.
Emotional Display Rules
Social norms or cultural guidelines that dictate how and when emotions should be expressed.
Emotional Display Rules
Are societal or cultural norms that dictate how, when, and where it is appropriate to express emotions, influencing individual emotional responses in social situations.
Norms
Shared standards, expectations, or rules that guide and constrain behavior within a group, organization, or society.
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