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Good Forms Need to Balance Efficiency with a User-Friendly Interface

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Good forms need to balance efficiency with a user-friendly interface.

Understand the advantages of using return on investment (ROI) and residual income as performance measures.
Learn about the components of return on investment (ROI) and how they provide a comprehensive view of divisional performance.
Analyze the calculation and significance of investment turnover in evaluating performance.
Understand the purpose and method of allocating indirect operating expenses to departments.

Definitions:

Decentralization

The distribution of decision-making powers and authority away from a central location or authority to local or individual actors.

Authority

The legal or rightful power or right to make decisions, give orders, and enforce rules within a particular scope or role.

Operating Decisions

Choices made by management regarding the day-to-day operations of a business, such as pricing, inventory management, and employment levels.

Profit Center

A decentralized unit in which the manager has the responsibility and the authority to make decisions that affect both costs and revenues (and thus profits).

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