You Receive a Phone Call from a Co-Worker Telling You

question 32

Multiple Choice

You receive a phone call from a co-worker telling you that "the network is down." Just as you are about to look into the issue, you receive several more phone calls from other co-workers. Using the problem-solving process, what must be done first to effectively troubleshoot the issue?

• A) Define the problem and scope.
• B) Devise a possible solution.
• C) Devise preventive measures.
• D) Apply a solution.

---

Definitions:

Embodied Agent

A computer-generated character, often with human-like appearance or behaviors, that interacts with users in a virtual environment.

Knowledge Representation

In artificial intelligence, a way to structure and formalize knowledge so that a computer can process it, store it, or reason about it.

Turing Test

A test of a machine's ability to exhibit intelligent behavior equivalent to, or indistinguishable from, that of a human.