Which of the Following Is True of Open-End Questions?​

question 31

Multiple Choice

Which of the following is true of open-end questions?​

• A)​These questions limit the customer's response to one or two words and are used to confirm or clarify information gleaned from responses to previous questions.
• B)These questions ask customers to choose from two or more options and are used in selling to discover customer preferences and move the purchase decision process forward.
• C)​These questions are designed to penetrate below generalized or superficial information to elicit precise details for use in needs discovery and solution identification.
• D)​These questions are designed to go beyond generalized fact finding and uncover prospects' perceptions and feelings regarding existing and desired circumstances and potential solutions.
• E)​These questions are designed to let customers respond freely and encourage the customer's thought processes.

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Definitions:

Social Speech

Speech used in social situations to communicate with others, often reflecting societal norms and practices.

Prevent Obesity

Strategies or actions aimed at reducing the risk or incidence of obesity through measures like healthy eating, regular exercise, and lifestyle modifications.

Information-Processing View

A perspective in cognitive psychology that likens the mind to a computer, emphasizing how information is taken in, processed, stored, and used by humans.

Cognitive Development

The process of growth and change in intellectual capabilities such as thinking, reasoning, problem-solving, and memory throughout a person’s life.