You Are Working at the Help Desk and You Get

question 18

Multiple Choice

You are working at the help desk and you get a message that a user cannot access the Internet. You open a command prompt, ping the workstation's IP address, and get a response. You ask the user to try the Internet again. He does so with the same result-no connection. Which type of device is most likely to be the problem?

• A) Physical layer device
• B) Data Link layer device
• C) Network layer device
• D) Presentation layer device