You Are Working at the Help Desk and You Get

question 18

Multiple Choice

You are working at the help desk and you get a message that a user cannot access the Internet. You open a command prompt, ping the workstation's IP address, and get a response. You ask the user to try the Internet again. He does so with the same result-no connection. Which type of device is most likely to be the problem?

• A) Physical layer device
• B) Data Link layer device
• C) Network layer device
• D) Presentation layer device

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Definitions:

Nonconforming Goods

Products that do not meet the specifications, standards, or quality as stated in a purchase contract.

Not a Merchant

This term indicates an individual or entity that is not engaged in the buying and selling of goods or services, typically within the context of commercial law.

Reasonable Time

A legal term referring to a period of time that is fairly appropriate under the circumstances to perform a particular act or fulfill a duty.

Revoke Acceptance

The right of a party to reject goods or services previously accepted, typically due to the discovery of defects or the nonconformity of the goods or services with contractual terms.