An Effective Way to Reduce Claims Being Filed Against Your

question 4

Multiple Choice

An effective way to reduce claims being filed against your hotel or restaurant is to provide _____.

• A) well-trained employees
• B) exceptional customer service
• C) a safe and secure property
• D) all of the above

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Definitions:

Organizational Commitments

The psychological attachment and loyalty an employee feels towards their organization, influencing their willingness to stay and contribute.

Fear of Losing

The apprehension or anxiety about experiencing failure or defeat.

Attitude Change

The process through which an individual's stance or outlook on an issue, person, or object is altered, typically as a result of persuasion, information, or personal experiences.

Self-esteem

Refers to one's overall subjective sense of personal worth or value.