When Dealing with the Media About a Crisis at Your

question 14

Multiple Choice

When dealing with the media about a crisis at your hotel property, you should do all of the following except ____.

• A) Show concern for the safety of your guests and employees.
• B) Immediately update your website.
• C) Let the media know if the incident occurred in the front or back of the house.
• D) Speak clearly and professionally.

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Definitions:

Equity

The concept of fairness or justice in situations, ensuring everyone has equal access to resources and opportunities.

Reciprocity

A social norm that involves exchanging goods, services, favors, or other forms of value in a mutual manner.

Self-Disclosure

The act of revealing personal information about oneself to others.

Bystander Effect

The phenomenon whereby individuals are less likely to offer help to a victim when other people are present, often due to a diffusion of responsibility.