Glenn Is a Salesperson for a Beer and Wine Distributor

question 12

Multiple Choice

Glenn is a salesperson for a beer and wine distributor.One of his customers stated that she is unhappy because her last order contained several broken bottles and was not delivered on time.Which of the following should Glenn do after expressing empathy and taking responsibility for the problem?​

• A)​He should offer the customer a discount on their next order.
• B)He should reimburse the customer for the broken bottles.​
• C)He should ask the customer what he or she would like him to do.
• D)He should allow the customer to vent.​
• E)He should apologize and send more bottles to replace the broken bottles.​

Understand the effects of overloading and stress distribution on different sections of truck frames.

Understand the causes and types of truck frame damage.

Identify appropriate repair methods for damaged truck frames.

Differentiate between various truck frame types and their structural characteristics.

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Definitions:

Recognition

The cognitive process of identifying and understanding something previously learned or experienced.

Relearning

The process of learning material or skills again, often more quickly than the first time, after some period of forgetting.

Long-Term Memory

The phase of memory responsible for storing information for an extended period, ranging from a few days to a lifetime.

Sensory Memory

The shortest-term element of memory, which acts as a buffer for stimuli received through the senses, lasting only a fraction of a second.