Matt Regularly Buckles His Seat Belt Simply Because It Turns

question 125

Multiple Choice

Matt regularly buckles his seat belt simply because it turns off the car's irritating warning buzzer.This best illustrates the value of

• A) respondent behavior.
• B) negative reinforcement.
• C) secondary reinforcement.
• D) spontaneous recovery.

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Definitions:

Distribution Site

is a location or platform where products or services are made available to purchasers or end-users.

Inconsistency

The lack of uniformity or stability in actions, values, methods, measures, principles, expectations, or outcomes.

Customer Service Experience

The perception and feelings of a customer about the support and services provided by a company throughout their purchase journey.

Customer Experience Management

The practice of designing and reacting to customer interactions to meet or exceed their expectations, thereby increasing customer satisfaction, loyalty, and advocacy.