The Collection of Activities That Build and Maintain Ongoing, Mutually

question 12

Multiple Choice

The collection of activities that build and maintain ongoing, mutually beneficial ties with customers is referred to as:

• A) Strategic alliances
• B) Relationship management
• C) Transaction management
• D) Branding

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Definitions:

Collaborative Environment

A workplace or educational setting that promotes cooperation and teamwork, encouraging shared goals and collective problem-solving.

Technology for Training

The use of modern tools and platforms, such as e-learning software, virtual reality, or mobile apps, to facilitate training and learning processes.

Just-in-time Training

An educational strategy where training is provided to employees exactly when it is needed, often right before a task is to be performed.

System Maintenance

The process of regularly checking and repairing computer systems or parts of a system to ensure they run smoothly and efficiently.