When You Call a Toll-Free Number to Get Information on a Product

question 8

Multiple Choice

When you call a toll-free number to get information on a product, you are participating in _____________________________.

• A) outbound telemarketing
• B) inbound telemarketing
• C) information promotion
• D) B2B marketing

Know the elements of a strong closing in routine messages.

Understand the importance of building or repairing relationships through messaging.

Realize the effectiveness of explaining and justifying requests in routine messages.

Acknowledge the need for professional tone and courtesy in business communication.

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Definitions:

More Likely To Smoke

Refers to individuals or groups that have a statistically higher propensity or inclination towards using tobacco products compared to others.

Stereotype Threat

The risk of conforming to stereotypes about one's social group, which can negatively affect performance and behavior.

Prejudiced Attitude

A preconceived opinion that is not based on reason or actual experience, often directed towards people or groups based on characteristics such as race, sex, or religion.

Overcompensation

A psychological behavior where an individual attempts to make up for a perceived deficiency or weakness by emphasizing another trait or engaging in a different behavior excessively.