Which Era Below Emphasizes Customer Satisfaction and Building Long-Term Business

question 33

Multiple Choice

Which era below emphasizes customer satisfaction and building long-term business relationships?

• A) marketing era
• B) production era
• C) relationship era
• D) selling era

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Definitions:

Shame

A painful feeling of humiliation or distress caused by the consciousness of wrong or foolish behavior.

Pride

Pride is a feeling of self-respect and personal worth, often associated with a sense of achievement or belonging to a certain group or community.

Emotional Empathy

The capacity to share and understand another person's inner experiences and feelings on an emotional level.

Intense Feeling

A strong and deep emotional state.