All External Communication with Customers Should Be Designed to Create

question 21

True/False

All external communication with customers should be designed to create goodwill and contribute to customer satisfaction, even when they are protesting loudly at you.

---

Definitions:

Type A Orientation

A personality trait characterized by competitiveness, urgency, aggressiveness, and a high degree of ambition and drive.

Relaxed

Describes a state of reduced tension or anxiety, often referring to a calmer approach in environments such as workplaces or social settings.

Competitive

Characterized by or involving competition, striving to gain or win something by defeating or establishing superiority over others.

ISTJ

A personality type in the Myers-Briggs Type Indicator characterized as Introverted, Sensing, Thinking, and Judging, known for being responsible, dependable, and following through with commitments.