Will Is the Customer Service Manager for a Mid-Sized Firm

question 15

Multiple Choice

Will is the Customer Service manager for a mid-sized firm. The number of callers who have complaints has increased. What kind of team should Will assemble to help him determine the reason for the complaints?

• A) work team
• B) virtual team
• C) cross-functional team
• D) problem-solving team

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Definitions:

Enslaved African-Americans

Individuals of African descent who were forcibly brought to the United States and subjected to forced labor and servitude until the abolition of slavery.

Declaration Of Independence

A document adopted on July 4, 1776, by the Second Continental Congress, declaring the thirteen American colonies independent from British rule.

Household Slave

An enslaved person who worked primarily within the owner's household, performing domestic chores and duties.

Intellectual Ability

The capacity to think abstractly, reason, plan, solve problems, comprehend complex ideas, learn quickly, and learn from experience.