The Physician Has Asked You to Draw Blood from Peter

question 63

Multiple Choice

The physician has asked you to draw blood from Peter, a 24-year-old patient, for routine pre-employment testing. As you begin explaining the process, Peter starts to look very uncomfortable. Although he pretends nothing is wrong, you soon discover that he is afraid of needles. Which of the following suggestions might you make to help Peter?

• A) "Take rapid, shallow breaths while I insert the needle in your arm."
• B) "Tense the muscles in your arm so it won't hurt as much."
• C) "See the magazine in the rack on the wall? Focus on that while I draw the blood."
• D) "This will be painful, but I know you are brave enough to get through it."
• E) "If you do not let me draw your blood, the company won't hire you."

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Definitions:

Transformational Change

A thorough or dramatic shift in strategy, structure, systems, processes, or technology within an organization that fundamentally alters its operations and direction.

Establish Urgency

The process of communicating the importance and immediate need for action or attention to motivate stakeholders or team members.

Change Vision

A clear and compelling description of a future state which an organization aims to achieve through change initiatives.

Top-Down Change

A change management strategy where decisions and initiatives are initiated by the upper management or leadership and then communicated down through the ranks of the organization.