When You Ask Mrs

question 92

Multiple Choice

When you ask Mrs. Redding how she would like to pay the $48 she owes for today's services, she hands you a credit card. When you look at the card, you realize that the card expired two months ago. Which of the following would be your best response to Mrs. Redding?

• A) "I'm sorry, Mrs. Redding, but this card has expired. Do you have another card we might use?"
• B) "Mrs. Redding, I can't use this card because it expired two months ago."
• C) "Why are you trying to pay us with an expired credit card?"
• D) "Mrs. Redding, this card has expired; would you like me to bill you instead?"
• E) "If I put the charge through on this expired card, the credit card company will be furious."

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Definitions:

Ethical Criteria

Standards or principles that guide moral conduct and decision-making in various contexts.

Appropriate Conduct

Behavior that is deemed suitable or fitting in a particular context or situation.

Moral Conduct

behavior that is considered to be in alignment with principles of right and wrong.

Written Communication

Information or messages exchanged between individuals or groups through written forms such as letters, emails, or reports.