Jane Has Been Dunned by Her Creditors for Payment of Her

question 50

Multiple Choice

Jane has been dunned by her creditors for payment of her credit card bills."But I have disputes over some of those charges,and I want to go to court under the Fair Credit Billing Act." One of her creditors points out to Jane that there was an arbitration clause in the terms and conditions given to her when she was given her credit card."Credit card rights are given by federal law.I don't have to go to arbitration!"

• A)Jane is correct; federal credit laws prohibit arbitration.
• B)Jane is incorrect; she can be required to go to arbitration.
• C)Arbitration applies only to Truth-in-Lending Act issues.
• D)none of the above

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Definitions:

Ethics Audit

A systematic evaluation of an organization's ethics programs and practices, intended to identify potential areas of risk, non-compliance, or weakness in ethical conduct.

Triple Bottom Line

A sustainability framework that examines a company's social, environmental, and financial performance.

Environment Factors

Elements in the external surroundings that can influence an organism's or entity's ability to thrive, including both natural and man-made conditions.

Balanced Scorecard

A strategic planning and management system used by organizations to communicate what they are trying to accomplish and to measure and align the performance of their resources.