If a Patient Was Overcharged for Services, the Appropriate Procedure

question 8

Multiple Choice

If a patient was overcharged for services, the appropriate procedure is to ____.

• A) tell the patient to pay the current bill and a refund will be mailed
• B) give the patient a credit toward future services
• C) ask the patient to wait for a corrected statement before sending payment
• D) apologize, but tell the patient nothing can be done
• E) refund the difference out of the office's petty cash fund

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Definitions:

Attitude

A predisposition or a tendency to respond positively or negatively towards a certain idea, object, person, or situation.

Basic Components

Fundamental parts or elements that make up a system, structure, or compound.

Personal Aggression

Hostile or harmful behavior directed towards others, often stemming from personal feelings or frustrations.

Property Deviance

Workplace behavior that harms the organization's assets or possessions, such as theft or sabotage.