If a Patient Remains Dissatisfied After Discussing a Bill, ____

question 52

Multiple Choice

If a patient remains dissatisfied after discussing a bill, ____.

• A) document all comments and relay the information to the physician
• B) tell the patient that you are sorry he is dissatisfied, but the bill stands
• C) turn the patient's bill over to a collection agency
• D) terminate the patient's care until the bill is paid
• E) ask the patient if he is willing to negotiate the charges

---

Definitions:

Interest Rate

The proportion, typically expressed as a percentage, that is charged by lenders to borrowers for the use of their money.

Payoff

The return or potential gain from an investment or decision, which can be seen in financial, strategic, or personal contexts.

Revenues

The total incomes that a business receives from its normal business activities, usually from the sale of goods and services to customers.

Useful Life

The expected period of time during which an asset remains useful to the owner or is capable of generating revenue.