If You Do Not Recognize the Name of the Patient

question 15

Multiple Choice

If you do not recognize the name of the patient calling, the most appropriate response is

• A) "Could you please tell me your name?"
• B) "Has it been some time since you've seen the doctor?"
• C) "Have you been to this practice before?"
• D) "I don't recognize your voice. Who are you?"
• E) "Are you one of our patients?"

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Definitions:

Gross Motor Skills

Abilities that involve the control of large muscles of the body which enable actions like walking, jumping, and running.

Parental Supervision

The monitoring and guidance provided by a parent or guardian to ensure the safety and appropriate behavior of their child.

Public Service Announcements

Messages in the public interest disseminated by the media without charge, with the objective of raising awareness or changing public attitudes and behavior towards a social issue.

Video Programs

Audiovisual content produced for television, internet streaming, or home video viewing.