If You Receive Another Call While Talking to a Patient

question 40

Multiple Choice

If you receive another call while talking to a patient, the procedure to follow is to ____.

• A) put the first caller on hold
• B) answer the second call by saying "Hold, please" and return to the first call
• C) make sure the second call is not an emergency before putting that call on hold
• D) tell the second caller to call back when the office is not so busy
• E) place both calls on hold until one of the callers gets tired of waiting and hangs up

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Definitions:

Inventory Turnover

A measure of how quickly a company sells and replaces its stock of goods within a given period.

Financial Ratios

Quantitative measures that are used to gauge the financial health of a business by evaluating its performance and financial condition.

External Benchmarking

The process of comparing an organization's performance, processes, or products against those of leading companies in the same or a different industry to identify best practices.

Financial Targets

Specified goals related to the financial performance of an organization, such as revenue, profits, or return on investment.