A Disadvantage of Communicating by Telephone Is That ____

question 12

Multiple Choice

A disadvantage of communicating by telephone is that ____.

• A) the patient's feelings are communicated easily over the telephone
• B) you have to talk with difficult patients
• C) you have to relay messages to the physician
• D) the patient may not want to end the phone call
• E) you cannot see the caller's visual signals such as body language or facial expression

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Definitions:

Standard Deviation

A statistical measure that quantifies the dispersion or variability of a set of data points from their mean, used to gauge the amount of variation.

Service Level

A measure of the quality of a service provided, often defined as the percentage of customer demand that is met through immediate stock availability.

Lead Time

refers to the total time that elapses between the initiation and completion of a production process, from order to delivery.

Inventory Holding Cost

The expenses associated with storing unsold goods, including warehousing, insurance, taxes, spoilage, and opportunity costs.