When Dealing with a Patient Who Is Nervous, Upset, or Angry

question 68

Multiple Choice

When dealing with a patient who is nervous, upset, or angry, ____.

• A) tell the patient that you will not continue the conversation until the patient settles down.
• B) show empathy and an understanding of the caller's feelings.
• C) tell the caller that you will not be talked to like that and hang up.
• D) insist that the physician take the call.
• E) demand that the patient stop shouting immediately.

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Definitions:

Rote Rehearsal

A memorization technique involving the repetition of information without understanding its meaning or context.

Short-Term Memory

A temporary storage system in the brain for holding a small amount of information in an easily accessible state for a short period.

Engrams

Hypothetical physical or biochemical changes in the brain that represent memories.

Memory Span

The number of items, usually words or numbers, that a person can retain and recall in correct order.