Before Calling Technical Support, You Should First ____

question 54

Multiple Choice

Before calling technical support, you should first ____.

• A) turn off the computer
• B) check the computer manual for answers
• C) identify the problem
• D) have a printer attached to the computer
• E) plan to spend no more than 5 minutes on the phone

---

Definitions:

Protein Molecules

Large, complex molecules made of amino acids that perform a vast array of functions in the body, including catalyzing metabolic reactions and supporting cell structure.

Magnifying Capacity

The ability of an optical instrument, such as a microscope or telescope, to make an object appear larger or closer than it actually is.

Phase-Contrast

A microscopy technique that converts phase shifts in light passing through a transparent specimen to brightness changes in the image.

Confocal Fluorescence

A microscopy technique that uses laser light to illuminate a fluorescently labeled sample at specific depths, generating sharp images of structures within cells and tissues.