Caroline and Nichole Work Together in the Busy Reception Area

question 24

Multiple Choice

Caroline and Nichole work together in the busy reception area of an outpatient clinic. It seems to Caroline that Nichole is constantly complaining about something. The patients are rude, the doctors are cranky, the clinic's medical assistant is arrogant....Nichole seems to find something negative to say about everyone. One day in the break room, Nichole says to Caroline, "I don't know how Dr. Noya keeps his job. Do you know what he did yesterday?" Which of the following would be Caroline's best response?

• A) "No, tell me-what happened?"
• B) "I think the clinic is getting ready to fire him."
• C) "No. By the way, did you see that PBS special last night on healthcare?"
• D) "Many of the patients refuse to be seen by Dr. Noya."
• E) "Yes, I heard. I can't believe all the mistakes he has made."

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Definitions:

Area

The measure of the extent of a two-dimensional figure or shape in a plane.

Normal Probability

Describes the likelihood of an event occurring under a normal distribution, characterized by a symmetrical, bell-shaped curve.

Poisson Distribution

A discrete probability distribution that expresses the probability of a given number of events occurring in a fixed interval of time or space, given a known constant rate of occurrence.

Standard Normal

A special case of the normal distribution used in statistical analysis where the mean is 0 and variance is 1.