Explaining a Bill to an Irate Patient in a Tactful

question 2

Short Answer

Explaining a bill to an irate patient in a tactful, inoffensive manner is an example of good ________ skills.

---

Definitions:

Cholelithiasis

The medical condition characterized by the formation of gallstones in the gallbladder.

Gallstones

Gallstones are solid particles that form from bile cholesterol and bilirubin in the gallbladder, which can lead to pain, inflammation, and infection.

Jaundice

A condition characterized by yellowing of the skin and the whites of the eyes, caused by elevated bilirubin levels in the bloodstream.

Sclera

The white outer layer of the eyeball, offering protection and giving the eye its shape.