You Should Use the Direct Approach to Organize Negative News

question 47

Multiple Choice

You should use the direct approach to organize negative news messages when ________.

• A) firmness is needed in communicating the message
• B) the reader has an emotional investment in the situation
• C) you want to soften the blow of the negative news
• D) you need to maintain a close working relationship with the reader

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Definitions:

Formal Process

A structured method of operations that follows a defined sequence of steps, often documented and standardized.

Step-review Systems

A structured process for evaluating an employee's performance using a series of progressive steps or stages.

Grievance Procedures

Formal processes used within organizations to address complaints or disputes from employees regarding workplace issues.

Union Contracts

Agreements between employers and labor unions that outline wages, hours, benefits, and other employment terms and conditions.