Tim Is Developing a Message to Inform a Customer That

question 67

Multiple Choice

Tim is developing a message to inform a customer that though Volume 1 of a set of two books he ordered is being mailed right away, Volume 2 can be mailed out only after a week. Which of the following lines reflects the most effective way of making a clear statement of the bad news when organizing the message using the indirect method?

• A) We regret to inform you that, while we are mailing Volume 1 of the Goldwyn anthology to you right away, we can dispatch Volume 2 only next week.
• B) The delivery of Volume 2 of the Goldwyn anthology has been delayed by a week, while Volume 1 is being mailed to you right away.
• C) We are mailing Volume 1 of the Goldwyn anthology right away and Volume 2 will be delivered to you next week.
• D) While we are mailing Volume 1 of the Goldwyn anthology to you right away, there will be a week-long delay in delivering Volume 2.

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Definitions:

Integrity

The quality of being honest and having strong moral principles; moral uprightness.

Beneficence

A principle in ethics that refers to the act of doing good or providing benefits to others.

Confidentiality

The ethical and often legal duty to protect personal information from unauthorized disclosure.

Family Violence

Acts of violence and abuse among family members, including physical, emotional, and sexual abuse.