Which of the Following Is TRUE About Refusing Routine Requests

question 43

Multiple Choice

Which of the following is TRUE about refusing routine requests?

• A) Use phrases such as "Let me think about it and get back to you" as a way to delay saying no.
• B) The direct approach works best for most routine negative responses.
• C) Avoid offering alternative ideas.
• D) Always imply that other assistance or information might be available.

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Definitions:

Southwest Airlines

An American low-cost airline known for its unique business model and customer service approach.

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Market segments or geographical areas that were previously unexplored or underexploited by a business or industry.

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A situation where the quantity demanded of a good or service changes significantly as its price changes.

Price Elasticity of Demand

An index showing the extent to which demand for a product changes in reaction to a variation in its price, where an elasticity exceeding one signifies a strong response.