If You've Failed to Meet Expectations That You Set for the Customer

question 57

True/False

If you've failed to meet expectations that you set for the customer, an element of apology should be considered when conveying negative news about the transaction.

---

Definitions:

Cyberterrorism

A premeditated, politically motivated attack against information, computer systems, computer programs, and data that results in violence against noncombatant targets by subnational groups or clandestine agents.

U.S. Government

The federal government of the United States, comprised of three branches: the legislative, the executive, and the judicial, established to govern the country according to the Constitution.

Risk Acceptance

is a decision to acknowledge the potential for loss, harm, or adverse effects and proceed with a planned action despite the risks.

Potential Risk

Refers to the possibility of an event or condition that could lead to a negative impact on objectives.