Himani, a Manager at a Large Hotel and Convention Center

question 80

Essay

Himani, a manager at a large hotel and convention center, has drafted the following message to inform a customer that the ballroom that he wanted to rent for a company party is not available for the dates he had requested, but that larger ballrooms are available.
Using the general guidelines for writing negative messages, rewrite this message so that it is more effective in taking the sting out of the bad news, ensuring its acceptance, and in maintaining goodwill.
We regret to inform you that Ballroom A, which you had requested for an office party on 6 June, 2011, is not available. However, other ballrooms are available, except that they are much larger. Please contact me at 555-123-7891 for more information or to make a booking.

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Definitions:

Research Polling

The process of collecting data and opinions from a sample of individuals to infer the preferences or behaviors of a larger population.

Hispanic Population

Refers to people in the United States who are from or have ancestors from Spanish-speaking countries, mainly in Latin America and Spain.

Cell Phones

Mobile telecommunication devices capable of making voice calls and accessing data services, including texting and internet browsing.

Gender Gap

The disparity between men and women in various aspects, such as pay, employment opportunities, political representation, and more.